Arrival Assistance | Departure Assistance | Transfer Support | Executive Delegations

Premium Meet and Assist Service in Dusseldorf, Frankfurt & Munich

We provide discreet Meet & Assist services for VIP travellers, executives, families and distinguished guests from the Middle East and around the world.

Founder's note

A personal note from Siham Bentahar, Founder of Bentahar & Partners Consulting

Personal assistance when every detail matters.Large international airports can be demanding, particularly for first-time visitors, senior executives, families, elderly travellers and guests travelling under time pressure.Our Meet & Assist service provides passengers with a dedicated local representative who helps them navigate the airport, coordinates the different stages of their journey and remains available until the agreed handover point.From arrival to departure and transfer connections, our local airport representatives coordinate every step of the passenger journey with professionalism, care and discretion.Every service is planned around the passenger’s flight, itinerary and individual requirements.

Our Services

ARRIVAL ASSISTANCE

A professional welcome from aircraft arrival to final handover.Our airport representative monitors the flight, welcomes the passenger at the agreed meeting point and provides personal assistance throughout the arrival process.

The service may include:

  • Flight monitoring

  • Personal welcome with name sign

  • Guidance through the terminal

  • Assistance during the immigration and baggage process

  • Coordination of porter services

  • Support with airport orientation

  • Coordination with chauffeurs, hotels or receiving parties

  • Escort to the agreed terminal exit or pick-up point

From €295 plus applicable taxes and third-party charges.

DEPARTURE ASSISTANCE

A calm and coordinated start to the journey.The passenger is welcomed at the agreed meeting point and personally assisted through the departure process until the designated handover point.

The service may include:

  • Meeting at the terminal, drop-off area or airport station

  • Check-in and baggage-drop guidance

  • Coordination of available priority services

  • Security checkpoint guidance

  • Lounge and gate orientation

  • Monitoring of gate and schedule changes

  • Assistance with general travel enquiries

  • Escort to the agreed departure point

From €345 plus applicable taxes and third-party charges.

TRANSFER ASSISTANCE

Personal support between connecting flights.Our representative monitors the inbound and outbound flight and assists the passenger in navigating the connection at Frankfurt or Munich Airport.

The service may include:

  • Monitoring of both flights

  • Welcome at the agreed arrival point

  • Guidance between terminals or departure areas

  • Assistance with connection information

  • Support during delays or itinerary disruptions

  • Coordination with the airline or travel arranger

  • Lounge and gate guidance

  • Escort to the agreed handover point

From €395 plus applicable taxes and third-party charges.

Airports

Frankfurt

Personal support at one of Europe’s busiest international gateways.Our Frankfurt Meet & Assist service is suitable for international executives, premium travellers, families and guests connecting between long-haul and European flights.

Available for:

  • International and domestic arrivals

  • Departures

  • Flight connections

  • Executive and delegation movements

  • Chauffeur handovers

  • Individual passenger requirements

Munich

Discreet assistance for arrivals, departures and connecting passengers.Our local representatives support guests travelling through Munich Airport and coordinate their journey from the agreed meeting point to the final handover.

Available for:

  • International and domestic arrivals

  • Departures

  • Connecting flights

  • Business and VIP travellers

  • Families and senior passengers

  • Executive delegations

Dusseldorf

Discreet assistance for arrivals, departures and connecting passengers.Our local representatives support guests travelling through Dusseldorf Airport and coordinate their journey from the agreed meeting point to the final handover.

Available for:

  • International and domestic arrivals

  • Departures

  • Connecting flights

  • Business and VIP travellers

  • Families and senior passengers

  • Executive delegations

How it works

1. SEND THE ITINERARY

Provide the passenger name, flight details, contact information and requested service.

2. RECEIVE CONFIRMATION

We review operational feasibility and confirm the service, meeting point and price.

3. PASSENGER ASSISTANCE

A local airport representative monitors the flight and provides the agreed assistance.

4. SERVICE COMPLETION

The passenger is handed over at the agreed location and the booking party receives confirmation.

Why Bentahar & Partners

Premium service throughout

Airport operations expertise behind every journey

Bentahar & Partners combines personal service with professional airport operations experience.We understand that VIP assistance is not only about welcoming a passenger. It requires accurate planning, live flight monitoring, clear communication and reliable coordination between passengers, travel arrangers, chauffeurs and local service providers.

DISCRETION

Passenger information and individual requirements are handled with care and confidentiality.

LANGUAGES

We speak German, English and Arabic making us capeable of meeting customer needs from around the globe. Each service is planned in advance and monitored against the passenger’s live itinerary.

PERSONAL ATTENTION

Every passenger receives individual assistance based on their journey and needs.

Booking Disclaimer

Submitting a request does not constitute a confirmed booking. Services are subject to operational availability and written confirmation by Bentahar & Partners.Airport access, priority lanes, porter services, lounge access, airside services and other third-party services are subject to airport, airline, authority and supplier availability / policies.

Contact

Address

Bentahar & Partners Consulting
Siham Bentahar
Am Südpark 8, 52477 Alsdorf, Germany
Email: [email protected]

© 2026 Bentahar Consulting